Gregory's ServerSome of you with active subscriptions have reported issues with the app thinking you aren't subscribed or unable to "Restore Purchases" on another family device. This is because Apple is currently having some issues with Receipt Verification. We will try to fix this temporarily on our end until Apple sorts the issue out. Thanks for your patience!
 46 comments
 @ivory right, I payed twice your year subscription when one of my family member installed Ivory from App Store. I don't know how to recover my money. @spla If you are indeed subscribed from 2 different accounts in a family, you can request a refund on one of them from here: https://reportaproblem.apple.com/?s=6 After that, just make sure you use the "Restore Purchases" button on other devices part of your family. It should check for the Ivory sub on any of your family devices and then just work. @spla Also worth noting that if you just subscribed on another device, you probably haven't been charged yet. All new subs start with a 7 day free trial. So check that in your subscription settings. Might just have to cancel the sub from there and be done. @spla Okay. Then yea you can request a refund on one account with the link I sent. Apple will refund it in a day or 2.  @ivory Thanks for posting about this. I'd seen it with another app, but hadn't had time to dig in yet. @meow Not sure. Did you try to post something? Did it have an image or video attachment? Also, you are ware you have a timeline filter active? Just checking because that's what the small circle in the search icon means. 🙂 @meow Did you take the photo from within our app or just pulled it from your camera roll? And what kind of photo was it? RAW? Portrait Mode? Probably shouldn't matter, but just trying to see what we could test. @meow Ok. The error code itself is from your web instance. But if you use the "contact us" button in the support section of our app settings, it will send us txt files of any error logs you have encountered and we could fix the issue if it is something on our end. It could potentially just be a temporary issue with your instance server. @ivory I encountered this problem, or something like it, when I tried to Restore Purchases on my iPad after subscribing on my iPhone. In my case, although it gave me an error making me think it hadn’t worked, force-closing Ivory then opening it again showed it had picked up I had subscribed. I’d meant to report it but it went clean out of my mind in the excitement of exploring Ivory and Mastodon. Sorry! @ivory Thanks for posting this. Yesterday I was working on my first iOS app and receipt verification kept failing. It was th fist time I’d ever done receipt verification, so I assumed it was just me. 😅 I was getting frustrated but now I have a lot more hope!  @ivory I had that on my iPad yesterday. Reverting to the App Store version seemed to fix it.  @ivory I've been struggling with this with my app since yesterday. That page lists the outage as resolved now. I had some errors when I just retried, but was able to make purchases/restores again from my app (and haven't been able to since Monday night). @ivory I had the same problem a day or two ago; I was subscribed on my iPhone, but not on my iPad, even though I could see the subscription in my Settings. What worked for me was to delete Ivory on my iPad and then re-download and install it. During that process, it asked if I wanted to keep the subscription (yes!), and then everything worked fine. @berbyq As long as you are both in a family group setting on iCloud. You have to install Ivory on the other device and on the subscription page, choose the “Restore Purchases" option. @abhinav_sidhu Is that testflight? You have to subscribe in testflight too. It's not a real subscription. @ivory no! native app, logged off n logged in, issue resolved for now, thanks @abhinav_sidhu Glad it's fixed. Apple was having certificate issues for the last few days and that must have been the reason. @ivory I subscribed thinking I hadn’t yet, how can I know if I have a duplicate sub now? I do only see one receipt in my inbox so maybe it’s just a coincidence my trial expired during the outage, but I’d like to make sure. @ben You can only have 1 sub of an app per Apple account. So if you think you subbed 2x from your same Apple ID, I wouldn't worry. @mneylon delete the app completely and download the latest from the App Store. |
@ivory I wonder if their receipts going down his wife my wife can’t watch The Last of Us on the Apple TV.