Email or username:

Password:

Forgot your password?
Ivory by Tapbots :emoji_wink:'s posts Post Back to profile
Top-level
spla :senyera: :fed: :vim:

@ivory right, I payed twice your year subscription when one of my family member installed Ivory from App Store. I don't know how to recover my money.

8 Feb 2023 at 17:09 | Wall-to-wall | Open on mastodont.cat
6 comments
Ivory by Tapbots :emoji_wink:

@spla If you are indeed subscribed from 2 different accounts in a family, you can request a refund on one of them from here: reportaproblem.apple.com/?s=6

After that, just make sure you use the "Restore Purchases" button on other devices part of your family. It should check for the Ivory sub on any of your family devices and then just work.

8 Feb 2023 at 17:14 | Open on tapbots.social
spla :senyera: :fed: :vim:
Ivory by Tapbots :emoji_wink:

@spla Also worth noting that if you just subscribed on another device, you probably haven't been charged yet. All new subs start with a 7 day free trial. So check that in your subscription settings. Might just have to cancel the sub from there and be done.

8 Feb 2023 at 17:24 | Open on tapbots.social
spla :senyera: :fed: :vim:

@ivory subscribed after 7 day free trial so already charged twice.

8 Feb 2023 at 17:56 | Open on mastodont.cat
Ivory by Tapbots :emoji_wink:

@spla Okay. Then yea you can request a refund on one account with the link I sent. Apple will refund it in a day or 2.

8 Feb 2023 at 18:06 | Open on tapbots.social
Go Up