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Zach Weinersmith

The fantasy version (though it'd harm me personally) is that companies have to spend more effort competing on price/quality and less on branding. However, because humans signal to each other using clothing, food, cars, etc. you'd still have ads designed to promote status.

14 comments
ggdupont

@ZachWeinersmith wouldn't be the logic next step for brands to enter a kind of auction market directly to get their product on top of the AI recommendation? That would be more efficient than going through this attention grabbing.

Oblomov

@gdupont @ZachWeinersmith and still ends up screwing the customer over as the answer they get isn't what they want, but whoever paid more.

Phosphenes

@oblomov @gdupont @ZachWeinersmith

Yeah just bribe the AI bot.

Only if the customer owns the bot does this work out for the customer.

Oblomov

@Phosphenes @gdupont @ZachWeinersmith the bot still has to get the information from somewhere

ggdupont

@oblomov @ZachWeinersmith isn't it what we get more or less with google ad-words auction... 😩

Noam Ross

@ZachWeinersmith I think it's simpler than that. The AI providers will be the same kind of tech companies, and they will inject paid advertisements into the results,and then deep into model internals, just like search or product ranking on Amazon or product placement in entertainment. It will be a consumer fight, as they'll claim that the nature of the models means they can't designate those as ads separately.

Mighty Orbot

@ZachWeinersmith I think you’re over-estimating the number of people who shop based primarily on price versus branding. Even if AI makes it easier, that doesn’t mean the brand loyalists would suddenly change priorities.

Marshall

@ZachWeinersmith you're just describing a slightly more powerful search engine.

Why would it look any different from the other powerful search engines like Google or Amazon that allow users to find the 'best' product, but inevitably just act as another mode for advertising?

Marshall

@ZachWeinersmith just because it is AI instead of an algorithm or a regular old person doing the shopping doesn't mean the system is any more desirable. It's still controlled by people and so will have as much risk of descending to Amazon-esque bastardry as a system built using more 'conventional' tech.

David Haigh

@ZachWeinersmith another scenario is the #AI bot is a proxy for the retailer - invariably they will recommend store brand / private label for optimizations you're recommending.

You've hit on a deeper question though - the tension between commerce as an optimization problem versus a psychological problem. That tension is likely to continue despite efforts to swing the pendulum towards one or the other. You just have to look at the dustbin to find who won between decision science and politics.

Frank Hightower

@leanlearnlead @ZachWeinersmith Had an app back in 2013 that was supposed to give me the cheapest price in my area, but it always invariably recommended obscure stores, even when the exact same product was available at walmart or my local grocey store. Digging, I found they only showed prices from stores affiliated with them. Still was a pretty good way to make my grocery list though!

Morisy

@ZachWeinersmith Doc Searls has been exploring related idea for about a decade, originally under the premise that web 2 would make a lot of data scrapable and atomized so consumers would have a lot more leverage for what you propose, and companies would respond projectvrm.org/author/vrm/ I was optimistic, but I think the reality falls flat for a lot of reasons, and instead you have marketing changes like rise of influencers (to your second point).

Seth Richards

@ZachWeinersmith My current dystopian thinking is "SEO on steroids eats the world". The same technology lowers the cost of generating convincing SEO spam to near-zero, making it feasible to create unthinkable amounts in an attempt to influence the concierges' training data. The actual useful data on the internet becomes even harder to find under the piles of SEO grey goo.

Whether it actually works or not is kind of secondary to whether advertisers *think* it works.

Matthew Martin

@ZachWeinersmith I asked the bot to rank brands of running shoes and it has similar opinions to the general internet. Brands is just hegemonic discourse again.

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