 "Chatbots" on company websites are basically useless and clueless, and that's nothing new. But don't you worry, soon they will all be integrated with ChatGPT. This will not make them less useless and clueless, but they will gain the ability to authoritatively gaslight you as well! This will take "you're holding it wrong" to a whole new automated level! Progress! 19 comments
@samir better, it will insist you never had a problem in the first place, and whatever product you were trying to use — you were holding it wrong. @rysiek With the broad training set, I wonder if they’ll start recommending competitors…? @samir certainly not. There will be filters for that kind of unacceptable behavior that goes against company policy. Just go ahead and try asking ChatGPT about what "open" means, and then ask how that squares with OpenAI closing all the research. And watch it twist itself into rhetorical knots.  @T0xF01AE @rysiek And when the docs don’t answer my question: 0 is the number of times a chat bot has been able to help. It (not surprisingly) doesn’t know any more than the docs fed into it. If I already read them, how is it helpful to force me to work out the special secret keywords to make the bot actually put me in a human support queue? (Of course the answer is: Because people don’t read the docs)    @rysiek Practical example: the plantDoctorAI will kill your plants - https://tradescantia.uk/article/dont-ask-an-ai-for-plant-advice/  @rysiek I can't wait to be told to look for a section of the website that doesn't exist and has never existed. @rysiek my favourite chatbot is on the web page of a relatively big company in Norway. It answers all questions (as far as I can tell) by pointing to the e-mail contact form, and it has limited opening hours 🤣  @rysiek @rysiek I think it's not a new feature, at least for ISP monopolies here. Stories of wizards using magic spells to bind daemons were cool, until I had to speak these so the chatbot would send humans to repair disconnected or burnt telephone wires while trying to convince me that it might magically fix itself and I should call them to cancel the repair, or that it might be my issue with my computer. (Human support worked similarly, but I was able to normally talk to them.) @rysiek I'm just waiting for a service to have the brilliant idea of giving it access to their billing and accounting systems so people find ways to get it to set their bills to $0.00
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Gregory's Server
@rysiek That’s just what I wanted! Now the chatbot won’t just fail to solve my problem, it’ll insist on having a conversation about it!