@rysiek I may be biased because I have overal terrible experience being assisted by humans in the support of various services, but I don't think this will necessarily be bad, as long as you can bypass the chatbot and be directed to a human if needed.
There's also already good AI-based bots being used in some services. Not sure if one I stumbled upon recently was ChatGPT based, but I had trouble finding how to unsubscribe from a paid service, and it immediately gave me the link to unsubscribe within a single message.
Sure, any company that decides to implement ChatGPT just because of the hype (and to save money) without making any adjustments to tailor it to their specific service (and skipping safeguards), is bound to be a disaster, I agree there ‐ but there are ways to do this that *could* work and could be helpful for everyone involved (especially handling minor and simple requests), I'd like to think.
Although there are a lot of "ifs" there... but yeah.