He argues quite convincingly that one of the types of systems that regulate business, System 3, or "what to do here-and-now" is running amok with little input from System 4, "what to do in the future," which is pretty hard to argue with. The current financial system, shaped by private equity and leveraged buyouts, forces most companies to behave as if they must make a huge debt payment this month or else face extinction. Which matches exactly what we see: Google devouring search for AI, etc.
He also argues for not attempting to understand the inner workings of systems but to observe their behavior (a key element of cybernetics) and suggesting we may have to give up on explaining why things happen or holding individual people accountable for things they neither control nor understand. "Accountability sinks" are a useful concept: the customer service agent who can do nothing to help yet must receive the signal from the customer that something is wrong