Email or username:

Password:

Forgot your password?
Lance R. Vick's posts Post Back to profile
Top-level
Jen C, MPH :verified:

@lrvick I believe the authority to file a complaint with is your State medical board. You may also be able to file a complaint with CMS if the provider takes Medicare.

12 March at 6:17 | Wall-to-wall | Open on med-mastodon.com
3 comments
Lance R. Vick

@tweetsjen Some states make this type of care a hard requirement for insurance providers to cover with all plans, but mine is not one of them.

I it may be legal for them to refuse me care for any reason, but the fact they told me not having a smartphone was fine for months, then suddenly dropping me for not having one... seems less okay.

I suppose filing a complaint won't hurt to try.

12 March at 10:34 | Open on mastodon.social
Jen C, MPH :verified:

@lrvick access to health care should not be limited by the type of phone you have. It seems implausible that office cannot communicate with patients outside of the app, for example they surely still have email.

“Note that an individual has the right under the Privacy Rule to request and have a covered health care provider communicate with him or her by alternative means or at alternative locations, if reasonable. See 45 C.F.R. § 164.522(b).”

hhs.gov/hipaa/for-professional

hhs.gov/hipaa/for-professional

@lrvick access to health care should not be limited by the type of phone you have. It seems implausible that office cannot communicate with patients outside of the app, for example they surely still have email.

“Note that an individual has the right under the Privacy Rule to request and have a covered health care provider communicate with him or her by alternative means or at alternative locations, if reasonable. See 45 C.F.R. § 164.522(b).”

12 March at 17:35 | Open on med-mastodon.com
Go Up