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Jen C, MPH :verified:

@lrvick access to health care should not be limited by the type of phone you have. It seems implausible that office cannot communicate with patients outside of the app, for example they surely still have email.

“Note that an individual has the right under the Privacy Rule to request and have a covered health care provider communicate with him or her by alternative means or at alternative locations, if reasonable. See 45 C.F.R. § 164.522(b).”

hhs.gov/hipaa/for-professional

hhs.gov/hipaa/for-professional

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