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Top-level
@tweetsjen Some states make this type of care a hard requirement for insurance providers to cover with all plans, but mine is not one of them. I it may be legal for them to refuse me care for any reason, but the fact they told me not having a smartphone was fine for months, then suddenly dropping me for not having one... seems less okay. I suppose filing a complaint won't hurt to try. 2 comments
@lrvick you can file a complaint at HHS Office for Civil Rights if you choose to go the route that this is a HIPAA violation. Here are more links that may be helpful: https://www.hhs.gov/hipaa/index.html https://www.hhs.gov/hipaa/for-professionals/faq/health-information-technology/index.html https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html |
Gregory's Server
@lrvick access to health care should not be limited by the type of phone you have. It seems implausible that office cannot communicate with patients outside of the app, for example they surely still have email.
“Note that an individual has the right under the Privacy Rule to request and have a covered health care provider communicate with him or her by alternative means or at alternative locations, if reasonable. See 45 C.F.R. § 164.522(b).”
https://www.hhs.gov/hipaa/for-professionals/faq/570/does-hipaa-permit-health-care-providers-to-use-email-to-discuss-health-issues-with-patients/index.html
https://www.hhs.gov/hipaa/for-professionals/faq/552/how-may-judgments-be-made-electronically-about-denial-of-access-under-hipaa/index.html
@lrvick access to health care should not be limited by the type of phone you have. It seems implausible that office cannot communicate with patients outside of the app, for example they surely still have email.
“Note that an individual has the right under the Privacy Rule to request and have a covered health care provider communicate with him or her by alternative means or at alternative locations, if reasonable. See 45 C.F.R. § 164.522(b).”