Gregory's ServerThe VPS works fine and the service I pay for is provided. But a few months pass and I realize that I have been debited twice for the same month. And it must be said that the graphical interface of Stuxhost is not at all clear on this subject. There are different dates for the same payment and this is confusing.
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9 comments
 The process was quite simple, the date of payment arrived, I received an email from #Stuxhost telling me that the payment had not worked and that if I did not pay manually, the server would be blocked, so I paid manually and then realized that the automatic payment had worked. Just look at the payment history above, the "Payment" (manual) is always done with the "Automatic Payment"... In July, I was charged an extra 12.1 EUR for taking too long to pay after the server was blocked (for something I had already paid). And the following month, I am again blocked for non-payment and this time I am asked to pay 36.18 EUR! I pay. Because I want to access the server, make a backup and free from this provider. So I do this, lose patience and exchange with him through Mastodon, I know he looks at it (not like his emails) and if he does not answer it's because he ignores me. I also tell him that either he refunds me EVERYTHING, I don't want credit this time, or I change provider and report him to the law for scamming. He agrees to reimburse me for one bill, but not the last tax of 36.18 EUR, he plays dumb and every time I ask him he tells me he'll look into it, but then doesn't contact me again. I then contact the European Consumer Center (France) and explain my case, the servers of Stuxhost not being in France I am explained that the organization must contact "their Dutch counterparts" to try to resolve the problem with the company concerned (#Stuxhost). As you can see, at the time I was so lost, that in the process I only indicated that I had been charged once in duplicate, when it is much more than that. |
I ask @stux to refund me, he says it's complicated and that he will credit my account, so I don't have to pay the next month and that he will look at where this error can come from.