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Top-level
@sullybiker @stefano this. So much. Now you know the next time, solving the same problem will take no less than 4 hours of absolute downtime of all the systems, even those that are not involved. If you don't do it for you, at the very least do it for them, so they can understand the underlying complexity of the issues at stake. See .. this happens to every professional: if "you" can't make your work be respected and valued for what it is: "nobody" will. 3 comments
@stefano @sullybiker this is pretty subjective, as it derives from personal experience, but in my case I found out that even if the client is on a particular agreement, in the end, this kind of episodes have a negative impact as they tends to diminish the quality of your craft on the eye of the client, ultimately leading them to believe that whatever it is that you do has no value, or at least, is not as valuable as they initially thought it was. Clients have an inherent tendency to undervalue |
Gregory's Server
@gnemmi @sullybiker I will. In general, I have a trusting relationship with my clients. They know that I give my best, and when I say something is impossible or time-consuming, they know it's true and trust me. It works with some, with others... less :-)
Additionally, interventions of this kind do not incur any costs for them (they are covered by comprehensive agreements I provide), so whether it takes me 1 minute or 10 minutes, it makes no difference to them.