Gregory's Server@gnemmi @sullybiker I will. In general, I have a trusting relationship with my clients. They know that I give my best, and when I say something is impossible or time-consuming, they know it's true and trust me. It works with some, with others... less :-)
Additionally, interventions of this kind do not incur any costs for them (they are covered by comprehensive agreements I provide), so whether it takes me 1 minute or 10 minutes, it makes no difference to them.
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@stefano @sullybiker this is pretty subjective, as it derives from personal experience, but in my case I found out that even if the client is on a particular agreement, in the end, this kind of episodes have a negative impact as they tends to diminish the quality of your craft on the eye of the client, ultimately leading them to believe that whatever it is that you do has no value, or at least, is not as valuable as they initially thought it was. Clients have an inherent tendency to undervalue