Gregory's Server|
7 comments
@dean @CiaraNi we were able to convince the #Apple store manager to sell us a #MacBookAir eventually without making an online appointment. But one of my worst experiences of this sort was at a #verizon where we waited over an hour before they told us they couldn’t give us a phone contract because they had no operating phone line at the time. They had no landline in the store and they had no cellular service in their own store! @PressTheButtons This has become too common. As have phone menus where you spend 5-10 minutes just listening to 'choices' and pressing 1 and then 7 and 5 and inputting customer numbers before you get near a human, all the while being interrupted by a robot voice reading their doubleyou doubleyou doubleyou website-address to you, as if you hadn't thought to look for the answer to your question there first.  That's gonna be a hard no from me, if you don't have phone service in your own store, why do I believe you're giving me phone service? It'd be like going to McDonald's and being told to order through DoorDash because they don't have meat. |
@dean It is just infuriating to turn up in person in a shop or at a business and be told to do everything online anyway. Am glad you at least had a good customer experience afterwards at the other vendor.
@mcmenguc