@eyrea@Sven It was a news story here earlier this year because the situation had come to light. So at least it is being dealt with, including through training. It just unnerves me that we have reached a point where people need to be trained not to fixate on a single digital solution, to think situationally in cases as obvious as this. We seem to have normalised the idea that humans must adapt to machines in all circumstances!
@CiaraNi@Sven I used to train customer service (not healthcare, thank goodness), and it was a struggle there too. So many times the operators assumed they were dealing with idiots and it turned out to be a software problem.
@eyrea I worked in different customer service roles for a long time and the thing is: Even if you talk to an idiot, it's *still* way easier for both sides if you're empathetic with this idiot. 😅
@eyrea @Sven It was a news story here earlier this year because the situation had come to light. So at least it is being dealt with, including through training. It just unnerves me that we have reached a point where people need to be trained not to fixate on a single digital solution, to think situationally in cases as obvious as this. We seem to have normalised the idea that humans must adapt to machines in all circumstances!