@eyrea @Sven It was a news story here earlier this year because the situation had come to light. So at least it is being dealt with, including through training. It just unnerves me that we have reached a point where people need to be trained not to fixate on a single digital solution, to think situationally in cases as obvious as this. We seem to have normalised the idea that humans must adapt to machines in all circumstances!
@CiaraNi @Sven I used to train customer service (not healthcare, thank goodness), and it was a struggle there too. So many times the operators assumed they were dealing with idiots and it turned out to be a software problem.