@CiaraNi@Sven I used to train customer service (not healthcare, thank goodness), and it was a struggle there too. So many times the operators assumed they were dealing with idiots and it turned out to be a software problem.
@eyrea I worked in different customer service roles for a long time and the thing is: Even if you talk to an idiot, it's *still* way easier for both sides if you're empathetic with this idiot. 😅
Gregory's Server
@eyrea I worked in different customer service roles for a long time and the thing is: Even if you talk to an idiot, it's *still* way easier for both sides if you're empathetic with this idiot. 😅
@CiaraNi