@josh Oh, dear...

People have always "escalated" to public forums, for any kind of software, because that's where they're most likely to get help!

It is also one way that projects acquire exposure and mind share.

Finally, painting all open source software as the same kind of volunteerist, non-profit driven and resource-strapped project plays into the hands of corporations that use open source as a fig leaf. These calls for appropriate behavior could, themselves, use a lot more nuance in that regard (and more regard for consumer expectations when consumers are the target audience).

"firefighting in public" – In all likelihood, its not going to be a fire in the first place unless the product is highly valued / popular. Chill with your issue tracker... it will be OK.