Gregory's ServerThis chatbot could’ve been a form
 16 comments
 Nothing says "we value your humanity" than a robo-call. Nothing says "we value your business" than making the customers spend an hour training the company's chatbots for free. Any company using these things so they don't have train people or pay people, deserves to lose customers. @Npars01 @deadbeefthemonster @sophie "Due to exceptional demand your call is in a queue" when this is constant you really don't give a 4X for your customers  @AlexanderMars @sophie Even with real humans you have no idea if an apology is just pantomime. It's not always as easy as with Lauren Boebert.  @Bright5park @sophie Your character limit is whatever you can fit in a piece of paper small enough to be tied to a pigeon’s leg. @sophie agree, i think the options here aren't great. we built a twine format to do this with for one client and still havn't had the resources to write it up! https://github.com/geeksforsocialchange/enquirywitch @sophie somewhere, a product manager is excitedly saying, "this form could be a chatbot!" And so goes, the ouroboros of software development. |
@sophie I still long for simple ticketing system pages with templated forms or <textarea> text.
Ask me what you want me to provide and I'll provide it and just wait. I hate the fake bot interaction, unsure who thought that was a good idea and put it everywhere, but I'm sure it was a CSM that doesn't understand technology but got sold a good sales pitch about reduced friction with customers and faster response times to close issues.