Lastly! I squeaked this post in under a rapidly dropping door—I'm going to be really busy for a day or so and then offline for awhile. If you ask questions after today and don't hear back, that's probably why!
Please be cool with each other and don't make me come back to screaming fights in my replies. <3
@kissane
Reading through now.
In case I forget (I always forget):
"building cultural norms into the tooling is much more effective and less alienating than chiding"
One of the best encapsulations of this idea, born of the challenges of managing the StackOverflow community norms (which tend towards scolding like lava) and Discourse (which aims to be the opposite), is Jeff Atwood's "Just In Time" Theory of User Behaviour:
https://blog.codinghorror.com/the-just-in-time-theory/
I return to this a lot - it's useful.
@kissane
Reading through now.
In case I forget (I always forget):
"building cultural norms into the tooling is much more effective and less alienating than chiding"
One of the best encapsulations of this idea, born of the challenges of managing the StackOverflow community norms (which tend towards scolding like lava) and Discourse (which aims to be the opposite), is Jeff Atwood's "Just In Time" Theory of User Behaviour: