@QasimRashid They might have brought an iPhone so that they can be online for NHS appts, health apps and keeping in contact with loved ones banking etc. Their old phone may have been excessively hit by other bugs and viruses Apple has better security and though not infallible (I lost all my data before new Iphone replaced). They may have endured months of poverty and hunger while an award appeal was going through legal process then received a large sum backdated when awarded at tribunal.