@atomicpoet I just feel sympathy for them, for some of the people they have to deal with. Sure, _most_ are fine, but there are some real assholes out there.

@atomicpoet the "terrible systems" didn't will themselves into existence. they were designed by humans in (probably) Ithaca

@atomicpoet I think part of the problem is a chicken-and-egg situation. Shitty systems, good customer service that compensates for the shitty systems, means no need to fix the shitty systems.

@atomicpoet

I find it depends on the industry, and also where in the country you are.

@atomicpoet I do wonder if the inability to perceive the impact of sub-optimal (being polite here) systems and structures is a human trait or more specifically a western cultural trait

@atomicpoet This is very true. Whenever we visit the, states we notice how customer service reps accross the board are superior. I think they need systems that authorize them to make decisions for a better experience. Example: first trip to Disneyland a rep helped my partner get over anxiety about a ride, identified it was her first time in the park and gifted the entire family fast passes. That rep was empowered and it enhanced our experience.

@atomicpoet My biggest jump was -20F to 80F in one flight. It was weird.

@atomicpoet well said

@atomicpoet yes. Fully agree. Customer service is always important.

@atomicpoet Definitely didn't expect the bad systems thing - which countries had the best systems, in your experience?

@atomicpoet I think about this constantly. We discipline our workforce into servility by making them desperate with brutal management practices, and then limit them to policies/options offered by a computer to make sure that customer satisfaction is their problem and doesn't affect the bottom line.

"A computer can never be held accountable, therefore a computer must never make a management decision..." was outdated the moment a capitalist took the premise literally.