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John Gruber

@ajp My understanding is that it is the law, in many countries, that a refund must be offered for a subscription that can't be fulfilled. And it's unfeasible to adjudicate this for thousands and thousands of users country-by-country.

1 comment
Andy Pullen

@gruber That makes sense— regardless, they are going about this in such a respectful way. Much applause to both teams. And like you mentioned, it’s quite the contrast to how Twitter has been treating users and partners! Thanks for advocating for them. 🍻

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