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55 comments
JayGogh

@gruber You have: “the carpet out from other them”

JayGogh

@gruber Also: “surely assume that they money they’ve spent”

Charlie Fish

@gruber Wish there was more clarity about what happens if I migrate my subscription from Tweetbot to Ivory, considering I also paid for an Ivory subscription. Any insight @paul @ivory?

Zav

@fishcharlie @gruber @paul @ivory I think in that case you're just supposed to cancel your Tweetbot subscription, as your Ivory subscription is already active like you said

Jonathan T

@fishcharlie @gruber @paul @ivory Assuming you can afford it, you are best off declining the refund I think. Even if it worked in this situation, the transferred sub will not renew.

J.C. Vignes

@gruber thanks for the article, I had no idea refunds were automatic, I had to redownload the app to decline!

Doug

@gruber Thanks for the heads up. Reinstalled the app and made the proper selection. Be well! #tweetbot

adamrice

@gruber I’m curious if Apple had to do anything on the app store’s back end to facilitate these options.

Nit

@mattisenhower @gruber I’ve been using @daringfireball until an official one appears.

rusto88

@gruber Was a no-brainer for me to "donate" the rest of my Tweetbot subscription to Tapbots.

John Gruber

@jpgoulet Soon, I hope, but things I feel I need to write remain ahead of it.

ByMatthewPorter

@gruber A note from my experience: when I updated and opened the Tweetbot iPad app, I still did not see the pop-up about subscription refund options. I had to update and open the app on iPhone to tap the “I don’t need a refund” button.

Which I did without hesitation. I’ve already paid for Ivory, and over the years I’ve gotten more value than I’ve paid for from Tapbots apps. I hope the company gets through this OK.

Chris Hisle

@gruber it’s unclear to me what happens to those who are subscribed monthly. Probably worth me downloading and finding out

Chris Hisle

@gruber ok even if you had a monthly subscription they will automatically do the prorated refund if you don’t opt out, so everyone should do this and subscribe to Ivory

Dustin Svehlak

@gruber thank you for posting this.

Since my Tweetbot subscription was over in early Feb, I figured this wasn’t even an option for me. But after reading your article, I downloaded Tweetbot again and was happy to smash that “I don’t need a refund” button for the final 3 weeks of my subscription.

I hope more people do the same because I cannot imagine how impactful this has been for @tapbots and I love their apps so much!

Jonathan T

@gruber Thanks for explaining this. I was just going to let my subscription to Tweetbot expire in August when it was due to end. Didn't realise I was due a pro-rata refund. Decided to transfer it to Ivory instead so I can better evaluate it than the limited functionality demo. My thanks to the @ivory team for providing that option.

Christian Rishel

Question for @Iconfactory: can I prepay for son of Twitteriffic, like a Kickstarter?

Sam Wade

@gruber Thanks, I’d assumed I could just not claim a refund. Have now actively declined it.

Seems worth noting that Apple also has some agency here. It might want to exercise some discretion to avoid setting an awkward precedent, but they could do a lot to limit the damage in these extraordinary circumstances.

Leon Cowle

@gruber Typo @gruber: “…refund surely assume that they money they’ve spent…”

Abazigal

@gruber Done and done. Thank you again for highlighting this. It genuinely skipped my attention.

A. Manson

@gruber wow, thanks for posting this! I had no idea it would be automatic. Redownloaded and opted out.

Julien Avérous

@gruber Good to know, I uninstalled my Tweetbot, but I don’t need a refund.

Dr. Juande Santander-Vela

@gruber I love this footnote: «The only thing Musk has successfully done with Twitter is twist it into a company in his own mold, utterly devoid of the most essential of human qualities: honesty, grace, and empathy. »

Amen to that.

Sean

@gruber I know it’s a serious subject, but I LOVE “Phony Stark”!! Bravo 👏🏾👏🏾

Gerardo

@gruber I had no idea about this. I moved to @ivory when they made the beta available. Had to re-download to decline the refund. Thanks for the heads up.

Whiskers Kenbrook

@gruber Ivory is a cracking good iOS app and worthy of install. It turned an "interesting" Mastodon experience into an "oh wow, I haven't been on Twitter in over a week now" experience.

chashollywood

@gruber thanks for this - i had deleted tweetbot. Re-installed and chose no refund for sure!

AC

@gruber Did this. Space Karen can shove his social media company straight up his 5-hole; @tapbots and @Iconfactory are far more important and useful companies who deserve my money.

gorskic

@gruber Thanks for the reminder, John. The last people I want to see hurt by the royal shitlord are Tapbots.

Daryl Grunau

@gruber thanks for posting. Had to redownload tweetbot to decline refund. Happily on ivory now

Rick Williams

@gruber ouch. The refund being automatic with an in app opt out for an app most users have deleted it not a good situation. Hopefully your post helps get some reinstalls.

Tony Harris

@gruber boosted. I was lucky enough to have a renewal come up just after the shutdown, and so cancelled the renewal and Tapbots owe me nothing. But for the many years of good times, and those still to come on Ivory, it’s the least I can do to help them out.

John

@gruber thanks for the pointer. Just did it.

jfournier

@gruber thanks for this. I had tried Ivory, but not subscribed. Your post pushed me to do so. You have no skin in the game, but are putting your reputational capital at work to help these two companies. That’s noble of you. Much appreciated.

John Lascurettes

@gruber it’s too bad the FTC or some other consumer agency has said nothing about this. Seems like if they had the right lawyers, either company could go after Twitter for damages. But we’ve seen how not forthright Musk is at paying bills Twitter already owes today.

Matt Baker

@gruber can anyone beat this awful timing for renewal?

Mike Haynes

@gruber thanks for the post, John. Had no clue I needed to reinstall to give up the refund.

Yoshi Carroll

@gruber Really appreciate you posting this. I happily reinstalled the app and tapped the “I Don’t Need a Refund” button but I wouldn’t have known to do that without your post.

Mark Whitaker

@gruber Done! Thanks for the prompt, John. I had 320 days left on my subscription. Nice warm feeling. ☺️

Max Leibman

@gruber Done.

Musk is a chickenshit dilettante. May Ivory (and whatever the Icon Factory does next) find new heights of success as his kingdom burns.

Kent Brewster

@gruber thanks, this is an especially important message to get out, especially the bits about actively saying you don't need a refund.

Would you consider adding a hashtag or two so Mastodon source would turn it up later? Maybe #twitterific and #tweetbot?

Hayden :prointjpray:

@gruber I suspect another great way to help is by not using the platform that destroyed countless small businesses out of the blue because of ego?

Larry Roth

@gruber since opting out of refunds also benefits Apple--it would be cool if they returned the favor and picked up the tab for the refunds Tapbots and Iconfactory need to provide. It maybe not be their responsibility, but both companies have been exemplars of the benefits of building on top of the Apple ecosystem.

Mike lucas

@gruber yup- fully agree - don’t need the refund and already subbed to @ivory !

dalton

@gruber Big thumbs up for this post, declining a refund is the least I can do for years of service from a great app. I uninstalled Tweetbot a couple of weeks ago, I never would have known otherwise.

Vortech

@gruber it appears that if you canceled the subscription already (as I did) you can’t opt out through the app. Wish I knew if my Twitterrific sub will be “refunded” or if I can decline it.
Icon Factory delivered the benefit of our bargain; its not their fault someone put a gate in front of the road on which I was planning to drive the car they sold me.

Alex Enkerli

@gruber
> “When a landlord decides to sell or repurpose a rental property, they give tenants notice that their leases won’t be renewed, months in advance.”

Yes?
Not the case here in MTL/Qc. Met several resto owners who had to leave on a shorter notice than “months”. Certainly before renewal date. Usually based on the fact that one of the owner’s family members wanted to open their own resto.
Similar elsewhere, though advanced notice might be a bit longer.

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