@Gargron @BlackAzizAnansi@mas. We all recognize mistakes will happen. The important part is to learn about why they are happening - are there blindspots in the moderator group that require additional education and/or selection of more diverse staff - to reduce the likelihood of the same type of mistake recurring. It is critical to understand that the person reporting isn’t always acting in good faith. If you haven’t realized that yet you’re being naive. Don’t overrely on character of community