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Eugen Rochko

I've tracked down videos and GIFs not working on mastodon.social and mastodon.online to a rate-limit issue with our object storage provider and have raised a support ticket with them #devops

53 comments
rheinneckar.social

@Gargron We actually noticed an issue with uploading videos on our instance too. To find out if we deal with the same: Does it result in empty video files being stored on object storage but the thumbnail being stored successfully for you as well

Eugen Rochko

@admin Yes, exactly that. This is because videos are processed in two steps: original upload, and asynchronous post-processing. For the second part, the file needs to be downloaded back from object storage, but if object storage returns an error, such as due to a rate limit, an empty file is used instead.

tricky

@Gargron As a new user who is probably part of the problem I've been really impressed with the platform so far and your hard work. Thanks, have a screen break on me!

Nils van Lück 🌱

@Gargron which provider is used for the official instances?

JW πŸ•Έ

@Gargron breaking ground with one's forehead is a tough job. thanks!

Shorono

@Gargron@mastodon.social how are you holding up with the twitter mass immigration?

TomWills

@Gargron are you aware of an issue importing followers onto .online? I uploaded a CSV four days ago and then again two days ago. Thank you!

Shush (Say hi if you flw meπŸ˜‰)

@Gargron

I wouldn't pretend to understand all the tech talk, but from my almost two weeks here, I've found that I really like what you've created, and appreciate you and everyone else who holds it together.

I'm in awe of this spiffy joint you've made, and the mellow vibe you've got going here...

Thank you...πŸ™πŸ»πŸ’œ

Balkaur Singh Dhillon

@Gargron Can you tell me how the account is verified on mastodon

mayi_cervantes

@Gargron mate, you are doing an amazing job. Thankyou so much for that

Matt

@Gargron Interesting, are you able to show any graphs or stats for storage usage and load?

Radiohead addict'd :polarbear:

@Gargron
Yes recent gifs uploaded by me show an empty image, or just a frame and the ▢️ just isn't working.
Thank you for all your work

DELETED

@Gargron Thank you!
Thought I'd done something wrong :blobcatcoffee:

Jan's insights

@Gargron
From my amateur point of view I fear that GIFs / videos will swallow 90% of storage space in the future :blobsweats:

Savah Rellcast

@Gargron we need a translator. So we can converse with people who don't speak the same language. Like birb app had.

G00NZ00

@Gargron Great work! If you need more Money let us know. This must be continued.

Sean G

@Gargron Hey nice work. That sounds tricky to track down.

JayEmbee :BlobhajPrideHeart:

@Gargron Thank you! I was worried for a moment there and then had a breath and waited patiently.

RetroFun.PL

@Gargron oh so that's why... I thought that's just not gonna work on .online πŸ™ˆ

Sailing ⛡️

@Gargron thanks for the support and work on this instance in these tough times. What do you need?

Penny, amor_de_porc on Twitter

@Gargron hi! Who do I tag for login help? I can get in through a link on the bird site, but my login info isn't recognized on the Mastodon landing page.

Carol Hedges

@Gargron I love that you tell us this stuff. I don’t understand it, but I love that you take the time to enlighten us.

Chris Pirillo

@Gargron ...as someone who uses the animated GIF in replies, I thank you for noticing and filing a ticket. :)

Kunwar

@Gargron @SameGirlie I don't think its anything we're doing wrong, its seems to be a more general issue. Probably due to all us new members joining all at once. (see post above this)

mruszczyk

@Gargron Thank you for all the hard work keeping the site online during these times!

ᴚ uɐᗑ

@Gargron thank you - I've been wondering why video uploads seem to not work lately

Where should we donate to help the cause?

EDIT: OK I see the patreon in your bio 🀦

Anti-Fatalist

@Gargron Thank you, yes, I noticed that happening today

Dogs on Drugs

@Gargron I’ll add to the voices saying β€œThank you!” I appreciate the care and effort you put into the platform.

YayForThat

@Gargron
I think Gifs are working again?
Can anyone confirm this? πŸ™‚

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