I've tracked down videos and GIFs not working on mastodon.social and mastodon.online to a rate-limit issue with our object storage provider and have raised a support ticket with them #devops
I've tracked down videos and GIFs not working on mastodon.social and mastodon.online to a rate-limit issue with our object storage provider and have raised a support ticket with them #devops 53 comments
@Gargron We actually noticed an issue with uploading videos on our instance too. To find out if we deal with the same: Does it result in empty video files being stored on object storage but the thumbnail being stored successfully for you as well @admin Yes, exactly that. This is because videos are processed in two steps: original upload, and asynchronous post-processing. For the second part, the file needs to be downloaded back from object storage, but if object storage returns an error, such as due to a rate limit, an empty file is used instead. Was just about to ask what was going on! :D I wouldn't pretend to understand all the tech talk, but from my almost two weeks here, I've found that I really like what you've created, and appreciate you and everyone else who holds it together. I'm in awe of this spiffy joint you've made, and the mellow vibe you've got going here... Thank you...ππ»π @Gargron @Gargron @Gargron we need a translator. So we can converse with people who don't speak the same language. Like birb app had. @Gargron Thank you! I was worried for a moment there and then had a breath and waited patiently. @Gargron thanks for the support and work on this instance in these tough times. What do you need? @Gargron hi! Who do I tag for login help? I can get in through a link on the bird site, but my login info isn't recognized on the Mastodon landing page. @Gargron I love that you tell us this stuff. I donβt understand it, but I love that you take the time to enlighten us. @Gargron ...as someone who uses the animated GIF in replies, I thank you for noticing and filing a ticket. :) @Gargron @SameGirlie I don't think its anything we're doing wrong, its seems to be a more general issue. Probably due to all us new members joining all at once. (see post above this) @Gargron thank you - I've been wondering why video uploads seem to not work lately Where should we donate to help the cause? EDIT: OK I see the patreon in your bio π€¦ @Gargron Iβll add to the voices saying βThank you!β I appreciate the care and effort you put into the platform. |
@Gargron Good work Eugen! Keep it up!