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4 comments
Eric

@ChrisWere @sol_hsa @gamingonlinux and while it matches human behavior and incentives, it's bonkers they would help unless embarrassed into it

Jari Komppa 🇫🇮

@djotaku @ChrisWere @gamingonlinux Thing is, those customer service people are at work. Why is it completely impossible to contact customer support in any other way than to publicly embarass the company?

Marian

@sol_hsa @djotaku Consider how much it costs a company to handle a customer support case. For many products and services, even a single support case costs more than their margin. It's cheaper for them to lose you as a customer. The only (economic) reason to offer support in the first place is to avoid reputational damage.

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