@mattly As someone who WORKS in documentation: I know this, but upper management does not. The documentation group gets shuffled around more often than a blackjack deck in a casino. Several years back, we landed under the marketing structure, and the VP of marketing decided that we were the perfect minions to make marketing videos for him. All of our product lines had to have videos (because his son worked in tech and his son loved videos! that was his favorite form of documentation!). We had to make videos to demonstrate tools that only had a command-line interface. It was insanely frustrating. More so because I hate videos as documentation, too, and I couldn't try to put myself in the customer's shoes without thinking "the customer is going to hate us for this."