@kraweel65 @albertcardona @miki @RaffKarva

Last time I was in Germany, the ICE I was on was taken out of service due to a fault. The whole experience showed me what the correct way to deal with such a situation. We were delayed by 30 minutes.

Trains going out of service happens very frequently on UK trains, and I'm often abandoned with no help or advice, delayed 3 or more hours, forced onto overcrowded alternative trains