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Top-level
 @luis_in_brief there's a larger discussion to be have around OSS and developer - customer relationships. In proprietary SW development we kept the devs behind multiple levels of support, sales and product management and employed trained people to deal with customer interaction. What could possibly go wrong when you take those barriers and filters away. 10 comments
 @simon but if you want to keep proving my point by telling me I don't know what I'm talking about, go ahead! @luis_in_brief I'm not saying you are not accurately reporting what you experienced at the WMF. I'm just saying that they are what should be expected when interacting with a large number of what are essentially end customers of the WMF. And naturally the world would be a better place if it wasn't so. @migurski @luis_in_brief @brainwane if we were talking business models I would point out that you are mixing up a b2b situation with a b2c one.  @simon @luis_in_brief Weβre not talking business models, so how is that relevant? @migurski @luis_in_brief you are taking a situation with interactions of what are essentially peers in the same space and saying what works there, works in a situation were the relationship and the motivation to engage are very different. Short: dev to dev vs dev to user. How many times have you interacted with the engineer that designed your washing machine? @simon @luis_in_brief I think youβre misreading the link I shared, maybe try again? @luis_in_brief Just like in any other business with larger customer bases. What do you think working on a help desk for example for your average consumer good product is like? @luis_in_brief Particularly after we just told them that they are now the new heroes and everything they say will be taken as gospel. |
Gregory's Server
@simon at WMF we had highly trained product management and trained people to deal with customer interaction. Those people often burnt out because they were constantly insulted and attacked by the community.