@shi @sahqon @ocean Did I mention how much fun it is to try to spell out to a voice recognition system a 12-15 character long parcel ID on the phone? Because there seems literally no chance to reach a human operator before identifying yourself with your business transaction. And the parcel number alone was not enough to change the delivery address online, ...

One of the moments when one realizes, this is it, why we had to read Kafka in school, to prepare us for these existential phone calls.