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Adam Shostack :donor: :rebelverified:

@lrvick @glennf If no one’s mentioned this yet: you should talk to your state insurance commissioner

7 comments
Glenn Fleishman

@adamshostack @lrvick Also good! I don't know if the FDA should be informed. PROBABLY.

Adam Shostack :donor: :rebelverified:

@glennf @lrvick It depends what OP meant by provider. I was assuming hospital/insurer?

M C von Schratz 🏳️‍⚧️

@glennf @adamshostack @lrvick since this is used for communications and OP is not ingesting the phone, it would not be FDA. HHS would be a better match, or arguably CFPB.
This is discriminatory but potentially not protected. I don’t know health law. Regardless, medical care shouldn’t be locked behind a EULA and noise-making is probably the best route. Best of luck!

M C von Schratz 🏳️‍⚧️

@glennf from the post it doesn’t sound like it was being used as a medical device, just their choice of communications device. Of course… I’m not OP!!

Mre. Dartigen [maker mode]

@nezumih It's not a device issue, it seems it's the clinic itself. Is there a US body that oversees medical providers or administration processes? They'd be the people to go to. Or any insurance regulators - they might not be the exact party causing the issue, but they might be able to point OP to who to make the complaint to.

In most cases here, as far as I'm aware, you have to start with making a formal (in writing) complaint to the clinic first though. I'm presuming OP already has.

Maggie Maybe

@glennf @adamshostack @lrvick FCC they do communications, but they may only care about the utilities aspect of it. The FTC may care about the business aspect of it

I don’t know but I want to raise holy hell and I don’t even know this person this is just so wrong

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