A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I'm stunned. Happy, impressed, grateful and stunned.

I witnessed a #meme actually happening in real life!

A guy at the self service checkout was getting increasingly irate and bellowed at a passing staff member that he wanted to speak to the manager.

The manager turned up and asked how she could help. What followed was a furious rant about how the machine wouldn't accept his Tesco Clubcard.

The manager quietly delivered this immortal line:

"Sir, this is a Morrisons."