We need an annual "Completely Lacking In Self-Awareness" award.
"One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.
Another industry executive said: “What’s most disturbing is the ability of people to hide behind their keyboards and lose their humanity.”
We need an annual "Completely Lacking In Self-Awareness" award.
"One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.
@kims > “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.
holy shit what. this is the therapy they use as a last resort for brain tumors — that kid was seizing because their tumor was killing them
someone please tell me that former executive followed their little anecdote up with “The Aristocrats! haha just kidding imagine being this much of a fucking monster”
@kims
I find it extremely rich that an insurance executive who makes money using a computer to deny claims of people he never meets is worried now about the humanity of those same people when they use a keyboard
Gregory's Server
@kims > “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.
holy shit what. this is the therapy they use as a last resort for brain tumors — that kid was seizing because their tumor was killing them
someone please tell me that former executive followed their little anecdote up with “The Aristocrats! haha just kidding imagine being this much of a fucking monster”
@kims
@catsalad
It would appear someone came out from "behind their keyboard"...
And, I'm betting, they've plenty of phone conversations where the "complaints" are somewhat less anonymous than they're letting on...
Treat your customers badly enough for long enough... Shit gets real.
🫏🤡
@kims
I find it extremely rich that an insurance executive who makes money using a computer to deny claims of people he never meets is worried now about the humanity of those same people when they use a keyboard