Gregory's Server@tychotithonus It's unconscionable that products a) don't have a user testing audience that includes unfamiliar or uncomfortable users b) don't actually have their engineers front up to answer public bugs, they throw unpaid volunteers (also wtf) under the bus to dismiss concerns
@tursiae @tychotithonus I fully agree with a and mostly agree with b - I'm not sure it should be an engineer. Some of these will be engineered bugs, some will be bad UX, some will be from poor documentation and users deserve to speak to someone whose job is simply helping them