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*|FNAME|* 🇨🇦

@shortridge

Oh man, the other day I closed a Microsoft account. You wouldn’t believe the number of hoops and scare-screens that it took to finally convince them that I really, really wanted to close the account. As it stands it’s still open with a 60-day countdown until it actually closes-closes. 🤦‍♂️

6 comments
Kelly Shortridge

@crispius ugh yes, Richard Thaler calls this “sludge”

anyGould

@crispius @shortridge Spotify is another bad one - I started at "let's turn this off while I try a competitor", and by the end was "you could be the last service on earth and I would never use you again".

*|FNAME|* 🇨🇦

@anyGould @shortridge

Have you ever tried to cancel a Sirius/XM subscription? By the end they’re practically offering to pay YOU to stay subscribed to their service. 😆

anyGould

@crispius @shortridge That would be an improvement over Spotify's guilt-trip process.

*|FNAME|* 🇨🇦

@anyGould @shortridge hmm. I don’t remember Spotify being a huge ordeal, but It’s almost been two years now. 🤔

I do know that they’re still spamming me with all kinds of offers to rejoin. (Not gonna happen)

We are never, ever, ever, getting back together. 😂

Ampelios

@anyGould @crispius @shortridge I had a little-used Spotify account get hacked (I think I accepted a 30-day free promo from xbox or something) and when I reached out to request the account be nuked from orbit, the support e-mail (verified on official site) they TOLD me to contact came back 5 days later as undeliverable.

Newp.

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