@ifixcoinops It's because all those "innovations" from the other brands asked not, "what can we do for our customers", and instead asked, "how can we make sure our customers buy ink and toner from us?"

In 2020 I installed an HP. Two days later I got a call because it had stopped printing. To get it to print again I had to connect it to an HP account, and then I had to agree to only buy "HP Genuine" ink. I turned to the user and said, "well I guess we won't be buying HP printers any more."