Appealing moderation decisions against your account...

Appealing moderation decisions against your account without having to go directly over e-mail will be possible soon #mastodev

Screenshot of a page for an account strike, with a form to submit an appeal

Screenshot of the same page, after submitting an appeal

Like 10 Feb 2022 at 20:03 | Open on mastodon.social

20 comments

hacknorris

@Gargron lol. personal decisions made. but ads still in local... (and report button blocked...)

10 Feb 2022 at 20:05 | Open on mastodon.social

Annika Backstrom

@Gargron Will appeals be opt-in per server? (Can admin turn off appeals?)

10 Feb 2022 at 20:13 | Open on xoxo.zone

Eugen Rochko

@annika If you are concerned about abuse, only one appeal can be submitted, limited by characters, and only within 20 days of the decision. Since you got a notification about the initial report in the first place, this is a matter of potentially just one more notification.

Since people can complain to you through e-mail (and it is not advised to not provide a contact e-mail for legal reasons) I think it is in any case preferable to have that in the system instead of e-mail.

10 Feb 2022 at 20:24 | Open on mastodon.social

Emma H :blobcatcoffee:

@Gargron @annika

Make appeals and federation opt in. It does not hurt you to do this.

Server runners don't another damn tax on their time from all the entitled nazis.

10 Feb 2022 at 20:34 | Open on magicalgirl.party

Eugen Rochko

@emma @annika Over a long enough time and with enough people you are guaranteed to make moderation mistakes (Unless you just run a server for your friends in which case this will never be relevant to you). This is about giving people hurt by those mistakes a chance for them to be corrected. It's also about making your life easier so you don't have to wade through e-mails.

10 Feb 2022 at 20:42 | Open on mastodon.social

Emma H :blobcatcoffee:

@Gargron @annika

Given that 99.999% of these appeals are in bad faith, it's not worth it.

10 Feb 2022 at 20:45 | Open on magicalgirl.party

Carlo Gubitosa :nonviolenza:

Thanks @Gargron ! The appeals are notified to moderators by email or you should go and check from time to time?

10 Feb 2022 at 20:42 | Open on sociale.network

infinite love ⴳ

@Gargron @annika wait, appeals are limited *within* a certain window instead of *after* a window? i'd understand asking for an appeal after some time has passed, not immediately after a decision has been made. in the latter case it would be even less likely to be considered, as the mod making the decision would still have their mind made up...

10 Feb 2022 at 21:05 | Open on mastodon.social

Eugen Rochko

@trwnh @annika Some things become irreversible over time. 20 days leaves mods 10 days to review the appeal before e.g. a suspended account's data is completely gone, or posts deleted by the moderator are fully removed.

10 Feb 2022 at 21:07 | Open on mastodon.social

infinite love ⴳ

@Gargron @annika i think *within* is the wrong word then -- just to be clear, can you appeal the decision 0-20 days later, or 20-30 days later?

10 Feb 2022 at 21:12 | Open on mastodon.social

Eugen Rochko

@trwnh @annika 0-20 days later

10 Feb 2022 at 21:13 | Open on mastodon.social

infinite love ⴳ

@Gargron i'm not sure i see the point, then. like i said, if you have an action taken against you, the mod who did so may still be heated/etc and unlikely to reconsider. especially if you can only send one appeal, this means the likely user flow is like so:

1. get silenced or suspended
2. appeal immediately (ie within a day)
3. have your appeal rejected
4. decision becomes final

this is simply not conducive to how people process perceived transgressions and requested forgiveness.

1. get silenced or suspended
2. appeal immediately (ie within a day)
3. have your appeal rejected
4. decision becomes final

Expand text...

10 Feb 2022 at 21:18 | Open on mastodon.social

Eugen Rochko

@trwnh Well, your appeal could be noticed by another mod, who is not heated. It could help reveal abusive mods. I suppose I could add a 1 day cooldown before you can appeal though, that seems reasonable.