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22 comments
Yannick Rochat

@bfluzin as someone in his 40s, it is so easy to minimise or forget about the people impacted by this. A few generations will have lived in hell, maybe even stoping taking public transportations in the last part of their lives because of non-age-inclusive digitisation.

Schluffiger Schluff

@yrochat @bfluzin I'm younger than you, and I'm impacted by this, too.

Claudipicpl

@yrochat @bfluzin In my opinion, the main topic is not about the age or internet knowledge, but about a loss of flexibility: Forcing people to book something which alternatively could just be bought in place when needed is always a downgrade of service.
Online booking indeed makes it easier and more convenient - but for the accounting, and not for the customers or users.

morgunkorn

@bfluzin oh wow, ça vient de quelle publication ?

Antonius Marie Hogebrandt ⚧

@bfluzin Yeah >.< As someone who's good at tech and need to make sure that I have as much of The Thing planned out as possible, I love being able to get tickets online.

but it's bullshit that they're using that to remove the ability to get tickets at the station (whether through machines or an actual person).

Tony Crenshaw's Latte

@melindrea @bfluzin Right? New way should augment old way, not replace it. I think we're of same opinion that technology is wonderful, but the people deploying these technologies suck. 😡

Antonius Marie Hogebrandt ⚧

@tonyslatte @bfluzin Because way too many who do the tech stuff look *only* at the monetary part, and if you're paying a dev team to work on your app (or webpage), why would you want to pay people who are there in person *sighs*

DELETED

@tonyslatte @melindrea @bfluzin not people deploying technology , but marketing people.

Antonius Marie Hogebrandt ⚧

@TCPman @tonyslatte @bfluzin Yeah, the people doing the development and stuff is probably innocent in all of this chaos (I say "probably" because I dislike absolutes in statements that I don't know what/if any complications are). The people I blame are marketing, occasionally accounting, and whichever managers decided to ignore any need for other ways to buy a ticket (or whatever)

Giliell

@bfluzin The most convenient way would be if people simply had a choice. I'm fine booking online, I loathe having to go to any office.
Others are different, especially elderly people. Make the world work for everybody!

blacia

@bfluzin A few weeks ago, I locked myself out of my apartment in the early afternoon with only my phone. A neighbor lend me some money to take a regional train to go get a key. But the ticket machine doesn't take cash I had nothing else with me and there was no one at the ticket/info hub as it's open only till noon.
I had to find someone to buy my tickets buy card and give them money.

yuki - queen of the snow
@bfluzin the website should be an extra option, not the only option. also, if you have a website to order tickets from, setting up a kiosk to do that should be fairly simple, or at least give the people at the booth a computer and a printer and they can print tickets for people coming in

and that kinda thing will likely pay for itself, there are many times where i just chose to take the train rather than a bus on a whim and if i had to get a ticket on my phone and all, i probably wouldn't have done it, but because they have kiosks for tickets, i can just tap a few buttons on there and tap my card on the nfc reader to get a physical ticket. i don't have to worry about my phone's battery, about reading off my credit card number in public, it just works!
@bfluzin the website should be an extra option, not the only option. also, if you have a website to order tickets from, setting up a kiosk to do that should be fairly simple, or at least give the people at the booth a computer and a printer and they can print tickets for people coming in
Hugh Ferguson

@bfluzin it is only about making it more "convenient" for the shareholders. If you do your booking online, you aren't requiring the services of an agent who needs to be paid wages and benefits.

Jocelyn

@bfluzin indeed.
"Download the ticket" in PDF may however not be available anymore either, please download our #app and allow it to see your location, pore over your files, analyse your pictures, and make phone calls.

Then possibly we'll tell you whether there's a #train you're eligible for.

#publicTransport #surveillance #privacy

Will Palmer

@bfluzin
There's a blistering obvious solution which train companies don't want to admit:

- all ticket checkers should be able to sell a ticket then and there with no markup / "penalty"
- if technical issues prevent that from working, just don't charge the people who can't successfully buy a ticket
- never refuse entry for any reason other than capacity

The problem isn't "it's harder for some people to get a ticket", the problem is "you're not letting people ride the train without a ticket"

@bfluzin
There's a blistering obvious solution which train companies don't want to admit:

- all ticket checkers should be able to sell a ticket then and there with no markup / "penalty"
- if technical issues prevent that from working, just don't charge the people who can't successfully buy a ticket
- never refuse entry for any reason other than capacity

DELETED

@bfluzin I haven *never* seen a situation like this

Saxicola ✅ 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺

@bfluzin Similar at my doctor's surgery. Me, in person, at the counter talking to an alleged human. "Can I book an appointment", "No".
"Call us tomorrow at exactly 08:30 tomorrow to get a same day appointment, or Thursday at any time to get a two week appointment.". WTF?
I'm right here, in front of you!

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