1/2 Hah. After asking for photo and video of a broken cooler in my Framework 13, @frameworkcomputer outright refused to send me a warranty replacement part due to my initial order being mailed to a freight forwarder to Armenia (haha, AM soon?)
I would've understood that coming from the likes of Dell, or Lenovo — you are not legally obliged to follow through on warranty. And I do get that you want to discourage associating bad forwarding experiences with your company.
@frameworkcomputer 2/2 But why do you make an already miserable path I chose even more miserable aftersale? It just doesn't make any sense other than «hey we can just screw with whoever not covered by customer protection here». Even more so refusing after support team reviewed the issue and spent the time!
And yeah, there is this relevant topic not answering anything https://community.frame.work/t/framework-laptop-vs-marketplace-orders-and-freight-forwarding/13314