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Geordie Pordy Puddin’ n’ Pie

LBT: "IT support sandwich generation" stings. I'd never heard the term before but it's perfect. People older than me can't use computers because they're recalcitrant jerks who take actual offense at having to learn something that entered existence after 1980. People younger than me can't use computers, because tech companies abstracted all the actual using of computers away.

31 comments
Geordie Pordy Puddin’ n’ Pie

My aunts can't use computers because they object to having to learn how to use them. My son's looks blankly at me when I tell him to share a file, because iPads don't *have* the concept of files.

Geordie Pordy Puddin’ n’ Pie

This, by the way, is why the "Mastodon is hard to use" trope exists. It's obviously fucking trivial to use, but only if you *actually know how to use a computer*

If you think about the main (only?) difference between signing up to Twitter and signing up to Mastodon, it's you have to pick a server. But these people DON'T KNOW WHAT A SERVER IS.

lachlan but spooky

@geordie Maybe we could think of other ways to refer to it. Like, your Mastodon Club or Home.

(This is not sarcastic)

Geordie Pordy Puddin’ n’ Pie

@lachlan I'm not sure. Is the problem the terminology? Or is it that people don't understand why it doesn't work like Tiktok where you open the app and it transparently does its thing?

lachlan but spooky

@geordie I'm curious about that myself.
Maybe there's a little much emphasis on it - because once you're in a server, it doesn't tend to matter much.
(Still - slightly sad I can't have one account but on multiple servers - I'd like multiple local feeds)

iamstevenrivers

@lachlan Is there no way to, say, follow a server?

lachlan but spooky

@iamstevenrivers Ya know, I'm not sure. Except, now I want to find out.

Btw - there's a mended drum server? That's fantastic!

Christine T

@lachlan @iamstevenrivers there are apps that let you follow local feeds from other servers. I use Fedilab when I want to do this. Pretty sure there are more.

Randulo.com

@geordie @lachlan Using new words like instance doesn't help. Most have heard the word server.

Bri 🚴✨🇨🇦✨🏳️‍🌈✨

@lachlan @geordie That seems more descriptive to me as well. Calling them fediverse clubs carries more of the social dynamic in the name. I'm going to start using that, thanks for the idea.

Quantum Gardener

@geordie I'm often raising the idea of concepts within IT training. It's not so much the interface between one OS/program that's the problem, but as you say here, if you don't know what a file is, you're screwed.

There are a whole slew of concepts coming down the line as well in the security space. Today I've been playing with #Passkeys Try explaining that without mentioning passwords.

damon

@geordie It’s like picking an email provider.

What’s an email provider?

Elizabeth Morgan

@damonism I work in IT support to the unwashed masses and we just ask what their email address is, wait for them to patiently recite FirstLastWifeNameYear before they get to '@' (and, given the problems they came in with, it's usually Bigpond) @geordie

Anthony B,

@geordie Tucker Carlson had to send out a newsletter explaining to his Fox News boomer fanbase how to sign up to Twitter lol

llrd4

@geordie I mean the concept of federation is literally used in email, but some people still find it difficult.

Natalie Romana

@llrd4 @geordie Which sort of proves the point? The internal workings of email that make sure mail gets to where it needs to go are sufficiently complex that most IT people don't know how it actually works.
Managing an email server is high on my list of "please outsource to experts". And I've been working as a sysop for 25 years.

Geordie Pordy Puddin’ n’ Pie

@natalie_romana @llrd4 I don't think anyone was advocating the administration of a Mastodon server, just knowing perhaps how to use Mastodon.

Natalie Romana

@geordie @llrd4
I realise there is an order of magnitude difference in complexity, but the process of finding people to follow on Masterdon, and finding existing friends is complicated by the server model in a way that email isn't? It means extra steps to "make it work"

llrd4

@natalie_romana @geordie Not really, if your friends name is John then you follow his Mastodon: john@thisisjohns.instance

If you need Johns email:
john@thisisjohnsemail.provider

It's the exact same idea, just people are more used to email.

If anything, finding people to follow on Mastodon is easier than email, as there are hashtags and feeds to feed you new users. Email is more of a direct communication with little discovery.

Natalie Romana

@llrd4 @geordie Yeah, but to do that, you first need to do a person search on your instance, then go to his to follow him. The process is not transparent and confuses the heck out of people coming from other social media systems.

llrd4

@natalie_romana @geordie I wasn't saying to administer a server or understand how the internal workings of mastodon function. I was saying that the concept of federation as it relates to an end-user on Mastodon is not difficult to understand, and comparing that to email, which everyone understands (conceptually, as it relates to the end-user). So no, I think if anything that proves that because people understand the concept of email, learning the concept of federation is easy.

Natalie Romana

@llrd4 @geordie
I get that, my point is that to get some stuff to work in mastodon, you need to explicity work with the internals. Like in the very old days of email you might need to specify bang paths to get a mail to route correctly.
Understanding the difference between the home, local and federated feeds, and finding and registering people to follow are more complcated for low-tech skill users than they need to be.

j#

@geordie sbs on demand keeps showing me ads for Chrome on Android/iOS where the selling point is that "passwords are too hard but don't worry, chrome can remember them for you". It makes me profoundly sad that market research has clearly found that the average tech literacy is so low that this is somehow a valid angle

Irina

@geordie Ah! Thank you. I honestly didn't understand why people would find it hard to use.

MigMit

@geordie I'm a programmer by trade with >15 years of experience, and the necessity to pick a server did throw me off as well. Obviously, I DO know what the server is, but I have ABSOLUTELY no direction which one to pick. What are the differences? Would I be able to see the same posts? Would others be able to see my posts? What if I'm unhappy with a choice I make? Obviously, I can find docs about those things and read them — which is EXACTLY the problem that Twitter doesn't have.

Miah Johnson

@geordie substitute "server" for "franchise" and maybe people will get it. Only difference here is you don't have to pay a central authority to start your own franchise.

Jeff Green

@geordie Do too! It's the guy or gal that takes my order and brings me food! So there!

{I'll see myself out}

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