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Ivory by Tapbots :emoji_wink:'s posts Post Back to profile
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Th3G4m3r

@ivory

Three times the price of a Tweetbot client and then not even an upgrade price for customers who have already paid the annual price for Tweetbot and can now no longer use the programme.
What is the justification for the triple price compared to Tweetbot?
A slap in the face for Tweetbot customers.

I will rather go to @IceCubes.
Everything is right there and the support is great!

26 Jan 2023 at 23:05 | Wall-to-wall | Open on social.tchncs.de
11 comments
Ivory by Tapbots :emoji_wink:

@Th3G4m3r we are working with Apple to hopefully be able to do this. Elon musk shut us down before we could ever update Tweetbot to support anything like this. How is it our fault?

And ivory is priced correctly. We intentionally sold Tweetbot extremely cheap because of how bad the twitter api was at that point.

26 Jan 2023 at 23:53 | Open on tapbots.social
Th3G4m3r

@ivory

There was never any question of guilt. But it must be clear that you have received the annual subscription from customers and that they cannot use the value. That it was not your fault is well known. However, that is not the customer's problem. The customer has paid for a service and now does not receive the equivalent value.
Therefore, it should be your task to compensate the customer in some way.
A discounted annual subscription would have been one possibility.
1/3

27 Jan 2023 at 8:12 | Open on social.tchncs.de
Ivory by Tapbots :emoji_wink:

@Th3G4m3r How can we discount the annual subscription of a new app for users of an old app, if there's currently no way for us to programmatically check with the new app if the old app has a non-expired sub? It's impossible without being able to push out a software update for Tweetbot. This is what we have asked Apple to allow us to do, but they haven’t given us approval yet. So we are trying to do the right thing, but we do not control the App Store. Everything has to go through Apple.

27 Jan 2023 at 16:10 | Open on tapbots.social
Th3G4m3r

@ivory

That may be true about the Apple App Store. Also that there is no control to check.
But you still haven't provided an argument that justifies the triple price.
After all, you didn't have to reinvent the wheel because you were able to use a large part of Tweetbot and the experience gained.
So why is the price three times higher?
It can't be hosting and energy costs alone, because you already had these with Tweetbot.

27 Jan 2023 at 18:11 | Open on social.tchncs.de
Ivory by Tapbots :emoji_wink:

@Th3G4m3r TB was extremely underpriced. Intentionally because of how bad the public API was. Moving Tweetbot over to work with Ivory was no easy task. It's taken us 3-4 months of working 12-14 hour days just to get to this point and we still have years of hard work ahead of us to get the app where we want it to be.

$15 a year is not a lot of money for quality software that you use everyday. If a user thinks it's too expensive, then they don't see the value of the work we do and that's fine.

27 Jan 2023 at 18:23 | Open on tapbots.social
Th3G4m3r

@ivory

15€ might still be OK but in Europe it's 18€. Bear this in mind. Then adjust the price so that it is approximately the same for everyone, despite the conversion.
From 7€ to 18€ is simply much too high.

27 Jan 2023 at 18:39 | Open on social.tchncs.de
Ivory by Tapbots :emoji_wink:

@Th3G4m3r Yes we know that Europe get hit with VAT and other taxes. Adjusting prices for certain countries something we plan to look into soon. 🙂

27 Jan 2023 at 18:48 | Open on tapbots.social
Th3G4m3r

@ivory

Why "soon" ? Such a circumstance is nothing new. You already know this over the years. After all, you want to pay for your app now, so why should we pay for it NOW and hope for an adjustment later? Then the money has already flowed.

27 Jan 2023 at 18:53 | Open on social.tchncs.de
Ivory by Tapbots :emoji_wink:

@Th3G4m3r Because we are only 2 people and our whole lives instantly got turned upside down because of all this. We have thousands of unread email now because of Elon's actions and Ivory support. Still having to deal with Apple regarding Tweetbot, and feature requests every day for Ivory.

27 Jan 2023 at 18:57 | Open on tapbots.social
Th3G4m3r

@ivory

Instead, with your new product (which was created from Tweetbot's findings), the customer is offered three times the price.
Where is the added value compared to the Tweetbot app that your new app has to be three times as expensive?
The interface cannot be the reason for this.
2/3

27 Jan 2023 at 8:13 | Open on social.tchncs.de
Th3G4m3r

@ivory

It would have been understandable if the client had been a multi-client for different platforms, for example..... but it is not.
Since you were able to offer Tweetbot as a subscription at around €7 per customer per year, this would also have been possible with Ivory at €10 per customer per year.
Unfortunately, the new concept only looks like greed.

3/3

27 Jan 2023 at 8:13 | Open on social.tchncs.de
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