Gregory's ServerThere was never any question of guilt. But it must be clear that you have received the annual subscription from customers and that they cannot use the value. That it was not your fault is well known. However, that is not the customer's problem. The customer has paid for a service and now does not receive the equivalent value.
Therefore, it should be your task to compensate the customer in some way.
A discounted annual subscription would have been one possibility.
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That may be true about the Apple App Store. Also that there is no control to check.  @Th3G4m3r TB was extremely underpriced. Intentionally because of how bad the public API was. Moving Tweetbot over to work with Ivory was no easy task. It's taken us 3-4 months of working 12-14 hour days just to get to this point and we still have years of hard work ahead of us to get the app where we want it to be. $15 a year is not a lot of money for quality software that you use everyday. If a user thinks it's too expensive, then they don't see the value of the work we do and that's fine. 15€ might still be OK but in Europe it's 18€. Bear this in mind. Then adjust the price so that it is approximately the same for everyone, despite the conversion. @Th3G4m3r Yes we know that Europe get hit with VAT and other taxes. Adjusting prices for certain countries something we plan to look into soon. 🙂 Why "soon" ? Such a circumstance is nothing new. You already know this over the years. After all, you want to pay for your app now, so why should we pay for it NOW and hope for an adjustment later? Then the money has already flowed. @Th3G4m3r Because we are only 2 people and our whole lives instantly got turned upside down because of all this. We have thousands of unread email now because of Elon's actions and Ivory support. Still having to deal with Apple regarding Tweetbot, and feature requests every day for Ivory. |
@Th3G4m3r How can we discount the annual subscription of a new app for users of an old app, if there's currently no way for us to programmatically check with the new app if the old app has a non-expired sub? It's impossible without being able to push out a software update for Tweetbot. This is what we have asked Apple to allow us to do, but they haven’t given us approval yet. So we are trying to do the right thing, but we do not control the App Store. Everything has to go through Apple.