@ct_bergstrom it was because it forced us to act mean or callous when it's not in our nature and we HATED that.

you basically had to roleplay as someone who was really aloof and it was the worst.

so yeah any CX folks who have the patience and wherewithal to cut through a system that prevents genuine empathy are really strong imo

bonus: call centers tend to have p friendly pto schedules ... because otherwise you'd burn out extremely quickly. 3 weeks or a month off in your first or second year but you'd come home on a normal day wondering why you hated life tbh