Gregory's Server@ct_bergstrom this is possibly an already-thought & unwelcome response
i do believe (not unlike “just in time” inventory mgmt), this corporate behavior is fixed & permanent. i mean… all they have to do during an emergency is… wait. they can wait you out, & with time, the problem passes or is replaced by a different problem
i’m sorry your daughter got caught in this mess, & that she won’t be where she wants for the holiday. i’n also sorry for the frustration you’re experiencing
@abejaclaustro
Yeah, that's probably right as well.
And I want to stress that (1) there is nothing any reasonable airlines could do to get everyone where they wanted to by Christmas this year and (2) the individual agents working for Alaska are wonderful almost without exception.
The problem is that a system is designed to make things mildly uncomfortable during normal times makes things miserable during difficult ones.