@danluu I also wonder if, with all the talk of optimization and efficiency, there's a certain built-in resistance to a high level of optimization because it often requires invasive data collection and/or micromanagement of employee time. Amazon warehouses, for instance, are ruthlessly efficient! As a white-collar office worker, I like cutting back on stupid meetings etc, but I'm always instinctively leery of any echo of "tilt the seat down so employees don't dawdle on the toilet"