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Axel Rauschmayer

I often read that Mastodon is too complicated for “normal” people. I’m curious: How tech savvy do you consider yourself to be?

I’d especially love to hear from #1 people.

My list of upcoming Mastodon improvements: 2ality.com/2024/11/mastodon-we

:mastodon: Boosts appreciated, to get as varied a sample as possible!

UPDATE: So much great feedback. Thanks everyone!

Anonymous poll

Poll

#1 Normal user
954
20.8%
#2 User who loves tech and uses it often
888
19.3%
#3 User who programs (HTML, CSS, JavaScript, etc.)
2,755
59.9%
4,597 people voted.
Voting ended 4 December at 19:00.
250 comments
zahl

@rauschma I miss having interesting new posts from scientists about their research. The Twitter algo made it easy for them to go sort of viral. So I never had to hunt for interesting stuff to read, and they didn't have to build a big following to get reach. Just get a few boosts.

Climate science is so interdisciplinary, that you learned all kinds of great stuff.

gavinisdie :troll:

@rauschma I'm in the middle where I can softmod a console with a guide but can't code for shit

Sunny 🟦

@rauschma

Mastodon weaknesses...
A really crappy User Interface on the web.

Dysfunctional search engines that don't do much even when they work.

Replies to a specific post show up to everyone else like a desert island with no obvious indication they are replies, and no ability to re-post so as to supply context. Not saying "re-posting" is the answer... but dammit, at least make it obvious its a reply to something else!

Sunny 🟦

@rauschma

Don't get me wrong... I love Mastodon compared to other social media providers. But it feels like all the changes that the admins get excited about with each update, don't change much for the user experience.

Corb_The_Lesser

@rauschma When I was on Twitter the biggest block to using Mastodon seemed to be the belief you'd see only users signed up on the same server you signed up on.

Few understood "federated" and "instance" but most saw complaints on Twitter about problems trying to follow someone who wasn't on the same server as you.

Media people, news junkies, and those with 6-figures worth of followers who use Twitter for professional & business reasons will go where there's a critical mass of those folks.

Raffzahn

@rauschma With a bar that low (HTML, CSS, etc.) a huge majority will be counted as tech folk, wouldn't it?

Tim Richards

@rauschma @stephen I'm baffled by the "too complicated" comments. Aside from the fact that there are multiple instances, not much is significantly different from other platforms.

Axel Rauschmayer

@timrichards I generally agree. There are some usability issues but I’m quite happy here.

David :SetouchiExplorer:

@rauschma I consider myself a "normal" user. Although, I may be a little more technology-savvy than most normal users.
From talking to a lot of people who find Mastodon and the Fediverse "too difficult" I think most of them have just lost the habit of learning how to use new things. By "too difficult" they often mean "too different from Twitter." Also, digging through the settings is not something that comes naturally to them (I blame decades of using Apple products for that.)
(1/2)

David :SetouchiExplorer:

@rauschma Now, to their defense, I find most tutorials explaining how to join overly complicated and just poorly done. A lot of tech people are very competent in their fields but are very bad at explaining, especially for the general public who doesn't have the same competence.
And that also has been a problem that gave this "too complicated" reputation to the Fediverse.

Axel Rauschmayer

@David That’s an excellent point! Some of the lingo doesn’t help, either—e.g. “instance” (not server)

littlerachyb

@rauschma I'd say I'm tech curious. I'm vaguely interested in it, but my phone is so ancient it doesn't even read qr codes and the nearest thing I ever did to programming was decorating my Myspace page. I can build a pretty cool colourcoded execl speeadsheet though.

Steven Zekowski

@rauschma
I’m a 3, barely (hobby coder), but I didn’t require any technical expertise to get started 2 years ago. The hurdle imo is picking a server. I intentionally picked a not-too-big one and it’s been great, but I also lucked out.

Decentralization is a strength and, to me, a core value. But the diversity and quantity of choices can be overwhelming, ie, Paradox of choice en.wikipedia.org/wiki/The_Para

A tool to help new users with that problem would be very valuable I think.

@rauschma
I’m a 3, barely (hobby coder), but I didn’t require any technical expertise to get started 2 years ago. The hurdle imo is picking a server. I intentionally picked a not-too-big one and it’s been great, but I also lucked out.

Decentralization is a strength and, to me, a core value. But the diversity and quantity of choices can be overwhelming, ie, Paradox of choice en.wikipedia.org/wiki/The_Para

Axel Rauschmayer

@steve_zeke Love the paradox of choice! Explains that more choices don’t necessarily make you happier.

ResearchBuzz

@rauschma #3, which is why I'm trying to make tools like MastoGizmos.com for all the #1 people!

sounds interesting

@rauschma I am not remotely a “tech” type (this is easily my most geeky exercise). Though I have always enjoyed trying to figure out what experts (gardeners, mechanics, linguists etc) are talking about, and this is the best place for that particular hobby. When I first joined it was a bit intimidating as it seemed very coder/programmer-oriented (and I did get some gentle gate-keeping). Then I just started wandering around more, following #HashTags and making myself some interesting Lists. 🐘👑

sounds interesting

@rauschma PS—I have learned a lot more about #OpenSource #InfoSec and #IOT just by lurking about on #Mastodon. I would urge my fellow non-techies to do the same—resist any initial frustration/fear (it might take a few weeks before basically grasping) and just lurk around;)

7sleepersmusic

@rauschma Recently had a meeting at work with our social media manager who claimed that it's not possible for users on one Mastodon server to follow users on other servers. Perhaps there are things we can do better, but there's also a lot of misinformation out there.

DeterioratedStucco

@rauschma
I wasn't able to explain to a non-technical person how to find and join an instance.
I tested software for a living.

Daniel

@rauschma needs a 4th option. User who is good with tech but hates it more than likes it. Works with it begrudgingly as they’re better with IT than other things. Can write very bad but functional code and tries to avoid ever having to write any

Yours Truly!

@rauschma

On Mastodon, we're all abnormal in a good way, positively deviant even.

:mastodon:

coyotebroad

@rauschma I had a lot of trouble getting onto Mastodon. The "choose a server" thing - which server do I choose? What if I choose the wrong one? Can everyone see my posts even if they aren't on my server? Could my server go away? Am I even using the right words to talk about this?
It remains a barrier to many people.

coyotebroad

@rauschma "pick another server". Why? Do I have to? Should I? What does that mean?
All the same confusion... I do my best to explain to friends. I'll keep trying.

ThatNobody

@rauschma What. The only thing that I see is cats. THEY ARE EVERYWHERE!

Murenius

@rauschma #4 User who does not consider HTML and CSS programming. ;)

Stefan Elf

@rauschma

A neat list of comments/improvements you have there. Thanks!

Carmen 🌸

@rauschma Mastodon is only complicated because of the decentralisation. It's not obvious to new users what it means if you choose one server over another. I chose my server because I had no idea.

The Fediverse hasn't become more popular because it's not very diverse, imo. If you're here it's because you like computers and/or sometimes strident political discussion. Because there's barely any talk about anything else, my apolitical, non-techy friends aren't ever going to join me here.

xi timpin

@rauschma I don’t use any other social media so I can’t compare but I wonder what’s supposed to be complicated. Maybe if someone would tell me why they find it complicated I’d understand.

Dubs! 🌩️

@rauschma one would consider me a normie, I’m more artistically inclined than tech. I do remember when I was first signing up, the instance choosing was the most intimidating part. I ended up on .social mostly because it seemed like the safest choice for a newbie. I later made a secondary account on the .art server.
Tbh I think opt in algorithms could help with user retention… I got some people to sign up with me but I don’t know if any even remain. It’s very hard to get reception on my art acc

Allan Chow

@rauschma despite me technical background I arbitrarily picked my first server and just started posting. Moving servers, however, was definitely a thing™️.

ts 🚉

@rauschma really not sure if #1 or #2 makes sense for me - since we all use technology on a near constant basis every day.

M.S. Bellows, Jr.

@rauschma This result is looking problematic.

Joseph
@rauschma I think I'm a 2.5? I'm not working in IT but I would hand code some simple HTML if I had to.
stumiller

@rauschma
I'm definitely a type # 1 - modest skills at best
I don't find Mastodon to be that complicated or difficult. (I did come via Vivaldi which made it quite easy.)
But,
I sometimes get put off by how many of the type # 3's want to make everything into a tech problem/tech discussion.
And,
I also find myself "self censoring" around my opinion that "real" goods and services, Art and emotion are waaay more important/valuable than IT.

RonSupportsYou

@rauschma I think of both #1 and #2 as "normal people": the "normal user" and "the user who loves tech and uses it often" are both normal.

Maybe because of the inadequate search function that you mentioned, when each morning I search for flowers, I see much much more ugliness than beauty. Twitter has plenty of pictures of beautiful flowers. Here, what someone claimed were flowers, often look dreadful.

Nomadic identity and single sign-on, as you explained them, are excellent goals to implement.

Blue Heron

@rauschma "Normal" user, hates tech but uses it, and used to code. Onboarding was easy, switching instances was a bit of gruntwork, impossible to export filters to my new instance. After 2 years I have found a web interface that I like, not so much a phone app. Instances all have their peculiarities that could use more explanation up front before committing to a new instance. Maybe a "try it out" like a road test for cars.

Lizzie 🎄

@rauschma I love my Masties, and I'm an idiot re tech, but sometimes I learn something and I love to learn. Meanwhile there are plenty of techies who garden, enjoy photography, have children, spouses and cats, and who also want a better world for bees and black-capped chickadees. So, that's my response.
I pretty much am repelled by all the other sites, so there's that, also. I LIKE diversity OF ALLKINDS

Steven Bodzin bike & subscribe

@rauschma I'm "normal" for someone who was on the web in 1994. "Normal" today is much, much less tech-literate. For a lot of people, a URL might as well be a JavaScript library for all they understand it.

anlomedad

@stevenbodzin @rauschma

I'm among the majority #3, 59% of 3.331. An ExcelBrain 😁

Sage

@rauschma I used to be more tech savvy years ago and had begun learning to code, but now struggle with brain fog to the point where I'm probably dimmer than the average user lol and only recently joined mastodon. It was a bit of an adjustment, but I just looked for a server that had rules that made me feel safe enough and a theme I like and just use it like I used to use the birdsite, which was fairly surface level. I don't fuss with all the features. I just post what I want and keep my follow list small so I don't get overwhelmed and occasionally check the sever feed. Don't know if this is helpful or not.

@rauschma I used to be more tech savvy years ago and had begun learning to code, but now struggle with brain fog to the point where I'm probably dimmer than the average user lol and only recently joined mastodon. It was a bit of an adjustment, but I just looked for a server that had rules that made me feel safe enough and a theme I like and just use it like I used to use the birdsite, which was fairly surface level. I don't fuss with all the features. I just post what I want and keep my follow list...

Christian Kent

@rauschma @seb I’m very #2 yet I distinctly remember trying to join up and giving up, repeatedly for a few days in 2021. It wasn’t until the kitchen sink got carried into Twitter HQ that I tried “harder” — or had it got easier?

(I got in on the final days of “toots”)

I’m serious though — did something get easier between 2020 and 2022? Or did I just begin understanding the concept of “instances” better?

Bottom line: It’s a “fail” if a human has to manually engage each person to explain “it’s like email”, “you know how it’s lots of servers” or how I had the advantage of comparing to BBSs and FidoNet (even that revelation came to me later on)

OK, I’m steadfast. Mastodon really needs:

1. A central portal to sign up to ANYONE (any2?)

2. Repost / reply should be WAY more automatic and fewer steps, for a complete stranger who only had a URL, seeing a random website “out there”

For better or for worse, the centralised chat site paradigm is well known — unlearning is even harder than learning

Yes, we need to pretend superficially, to be not uncentralised … during onboarding at least … for the next decade at least

Sub-points to above, nice to have, but urgent tbh:

1.1. The central sign-up portal needs a very good “Yellow Pages” function, but not just a sparkly colourful catalogue, full of images, like a Netflix home screen … yes that, but also …

1.2. in my experience, the best way to judge a server is by its policies but especially its blocked servers … honestly? Compare this prominently. Let’s help people see who is the IN GROUP, the OUT GROUP, and the SAFE SPACE.

1.3. Let’s make “mastodon.social” impossible again … it should never have existed as it does … it shouldn’t even have become as coveted as it is … in fact I’d shut it down once the cross-posting wishlist is available.

and

2.1. the websites need what my favourite app has — a repost button that lets you repost to another account

2.2. ditto for reply button. The federation’s advantages depend on more instances being used.

@rauschma @seb I’m very #2 yet I distinctly remember trying to join up and giving up, repeatedly for a few days in 2021. It wasn’t until the kitchen sink got carried into Twitter HQ that I tried “harder” — or had it got easier?

(I got in on the final days of “toots”)

I’m serious though — did something get easier between 2020 and 2022? Or did I just begin understanding the concept of “instances” better?

Christian Kent

@rauschma @seb A central single authority on inclusion and exclusion CANNOT function as a safe space. It undermines every advantage of the federation — but most of all, it confuses the fk out of normal people.

3. Big shiny centralised search, yep, the whole thing not just hashtags. But opt-in please. Yet the fact that I can’t reliably search my own replies — even now, I have to use a search engine — is undermining the key advantage of “permanance”

Twitter really — unwisely — had the “repository of all knowledge” vibe about it for a time. Reddit too. They were both unsuitable but they still achieved it.

Mastodon IS the suitable place for it. Let’s enable that.

@rauschma @seb A central single authority on inclusion and exclusion CANNOT function as a safe space. It undermines every advantage of the federation — but most of all, it confuses the fk out of normal people.

3. Big shiny centralised search, yep, the whole thing not just hashtags. But opt-in please. Yet the fact that I can’t reliably search my own replies — even now, I have to use a search engine — is undermining the key advantage of “permanance”

Hope

@simon @rauschma OK OK I think my family would have a hard time. My Sister probably wouldn't, but my Mom, Dad, Aunt and Uncle would. I would have to pick the instance for them, most likely.

Simon Jaeger

@ladyhope @rauschma Maybe, but if they just Googled Mastodon they'd probably end up on mastodon.social pretty quick.

Hope

@simon @rauschma Well most likely! They could also get an AI overview explaining what it is. Although it might default to something different.

Hope

@simon @rauschma I did that and this came up: joinmastodon.org/ The second result was mastodon.social lol.

Simon Jaeger

@ladyhope @rauschma Well they really couldn't have made this easier. Immediately I see links to "Join mastodon.social" or "Pick another server". This basically just validates what I said:P

Hope

@simon @rauschma Yeah it's pretty easy. I found it easy when I was signing up. I just think my mom would be like what's this? Hah! My dad doesn't even text lol. Maybe they would be fine with it!

Mazhippo

@rauschma hmmm. I program for a living, but am unfamiliar with micro blogging. Where do I stand?

Luna Lactea

@rauschma I think I'm a normal user, but because I read what dialogues & instructions say instead of panicking & I'm patient with the computer I know I'm actually not. I'm not sure how to respond to this poll.

Axel Rauschmayer

@jackemled Yeah, the categories are tricky. It’s basically a scale of 1–3 of: “How patient are you with tech? How willing to invest time?”

there is beauty in simplicity

@rauschma I voted 2 because I have run a linux based system in the past and am comfortable wiping my hard drive and starting over and hooking up new gfx cards and power supplies... But I really feel more like a 1.75 😉

Permaculture and Politics

@rauschma normal, older user. I don’t find Mastodon “complicated” at all. My only difficulty was (3x now) picking a server from a fairly short list that didn’t include options I would have liked to choose from, I.e. sustainability or Pacific Northwest. So I guessed which to join. The first two instances closed and switching was a pain. I have lost people I was following or who were following me, plus a couple hours of my life, both times. Still prefer Mastodon to Twitter.

David W. Jones

@rauschma
I suspect that the higher people's technical knowledge, the more concerned they are with privacy invasion and data security. I think ordinary users think only about *what they want to do do to at that moment*, not what "vague" that might be in the future.
@Firlefanz

Hugs4friends ♾🇺🇦 🇵🇸😷

@rauschma What I love about Mastodon is the *lack* of algorithms and that, being on one of many small instances, I can stay out of the heavy traffic areas, while still being able to 'chat' with friends on other instances. Just what is so bad about message boards, and
Hashtag forums? #1

Mike. 🩼🇨🇦

@rauschma less than normal. but it's sooooooo easy to sign up for mastodon I had 3 accounts created the first day

Jude

@rauschma I consider myself a technocretin, ie very basic. But I I've had no trouble with (originally Xitter but then) Masto.

Salzlakritz :verified:

@rauschma No 1 is such a wide range that one can't answer that in a meaningful way. I am clearly not No 2 or 3, but I still find it easier to deal with technology than many others.

Django

@rauschma HTML is a programming language? Really? 🤔

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