@ThreeSigma @sbb @thibaultamartin Yeah, me too. The systems they tested on were generic and built for the test, as far as I understand, so I’ve been assuming that they’re not as messy as, say, Outlook - but I don’t know.

In the end, I guess the statement “*For some reason*, 70% of people can’t do what should be a pretty basic task on computers.” is still pretty bleak, and something that should be accounted for in design of public digital services etc.