@Brendanjones I'm from Uruguay, we have a law about this but its note enforce enough. Public institutions must have at least one way to send and recieve information in open and satandard file format so that they don't require you to use any particular software. But we face the same problemas any way. When I need to access some service and they only provide whatsapp to ask for it, I search for their email address and email them or I fill some form in their website to ask for an alternative way of communication and I refer to said law only to get some shitty response saying to ask for said service you need to contact us by whatacapp, agrrrrr! I don't use whatsapp, I end up asking some whatsapp useD to do the task for me :(