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Top-level
 @PictoPulse356 Thankfully I’ve not seen that recently. Though I do have to say, Twitter was often the fastest way to get action on a problem. I remember multiple times when I wasn’t getting anywhere with customer support (or just didn’t get a reply at all) and a public message to the company meant immediate action. Of course this is because it was public, and there’s zero reason why Mastodon or another open network can’t replace that ability to publicly call out a company. 4 comments
@PictoPulse356 I am afraid that there is a reason, and a good one. Mastodon user are fewer that those using X. Institutions don't care if the service is public or private, they only want to be accesible by any mean people are already using. @jmmarin Yes, you are right about the reason. They try to do the minimum effort without thinking about the consequences. Anyway should give the alternative to use Twitter if they want, but open standards should be always the first option. @Brendanjones I used to rely on Twitter for that also - it was just so practical. Now when I think about that I'm slightly embarrassed; we should all never have relied on a private service in such a major way. |
Gregory's Server
@Brendanjones I can not remember exactly an example of that, but there are many public institutions that aim to follow their Twitter to get updates or contact them. If it is public service, they should move to Mastodon. There is no reason to stay on Twitter/Meta platforms only.