Gregory's ServerSure, I've seen that happen as well, but I can't quantify this to say "there's a reputation".
On the other hand, I've seen a lot of casual users as well as news media treat fediverse platforms the same as for-profit social media, so they complain in a tone as if anyone owes them something.
That obviously annoys established users.
@Gargron @wrack @ryanroberts a user that’s been driven away or put off won’t bother explaining why to the people that drove them away…but will relay their experience to potential users.
That said maybe the growth of the user base beyond the initial True Believers has made things better lately.